Tempo Apparel Customer Service

To provide the best customer experience, we've partnered with Pinpoint Merchandising to support apparel orders.

If you’d like help with apparel, please continue browsing this FAQ page or contact us at apparel@tempo.fit or 800.521.2462. 

If you’d like assistance with your Tempo Studio or accessories, please visit Tempo.fit and contact our Member Experience team.

Payment Methods

The Tempo Apparel website currently accepts credit cards, Google Pay, PayPal, and Shop Pay. 

Shipping Times & Notification

It takes 1-3 business days to process your order, and approximately 5-7 business days for our carriers to deliver your product. At the moment, we currently offer standard shipping via USPS.

Your entire order will be shipped together. If there is an item that is delayed, we will wait until that item is available to ship before shipping the entire order.

Note: Due to COVID-19 shut downs, weather events, and record breaking e-commerce orders, the global supply chain has been experiencing complexities and delays. Given the current environment, we encourage you to be prepared for delays and buffer in extra time for any urgent purchases. 

Shipping Policy

We currently offer free shipping for orders over $50 (after discounts and credits are applied). For orders under $50, we charge a flat shipping rate of $5.95 per order.

We ship to all 50 states.

International Shipping

We currently do not offer international shipping. 

Order Tracking

After an order is placed, we will send you a purchase confirmation. And once your item ships from our warehouse, you will receive an email notification with the tracking information of your product. For additional order tracking information, please email apparel@tempo.fit. 

Order Changes

If you need to make a change to your order, please contact our customer service immediately at apparel@tempo.fit or 800.521.2462, and you will be helped by our apparel service partner. Please note that this is a different customer service line than for purchases made on Tempo.fit. 

Please provide your Tempo Apparel Store order number, the name the order was placed under, the email address used for the order, and the changes requested. We will try our best to accommodate changes if the order has not yet been shipped. 

Wrong or Defective Product

If you received a wrong or defective product, please contact apparel@tempo.fit with your order number. Our customer service partners at Pinpoint Merchandising will be glad to help.

Returns & Exchanges

We accept returns within 30 days of the original purchase date. All return items must be unworn and unwashed with all original tags still attached. We do not accept exchanges at this time.

All returns will be charged a $5.95 shipping and restocking fee. This will be taken out of the total amount that is refunded to you.

To begin a return, please contact apparel@tempo.fit with your order number and our partners at Pinpoint Merchandising will provide you with a return shipping label. Please allow up to 5-7 business days for your return to be processed. In most cases your refund will automatically go back to the original form of payment used for the purchase. Please note that the original flat rate shipping cost is non-refundable.


Store Credit & Discounts

All store credits and discount codes can be applied at checkout. Please note that store credits codes are for one-time use only, so any remaining balance after checkout will not be available afterwards.

Clearance Items

All clearance items are final sale. We also cannot offer price adjustments for items purchased prior to any clearance sales. 

Need Additional Help?

Give the team a call at 800.521.2462, or reach out to apparel@tempo.fit. Our partners at Pinpoint Merchandising will hop on the case. Typical business hours are from 9am-5pm, Monday to Friday.